Risk Resources – Lighthouse OSA

Microsoft 365 Business Security & Support

Achieve the Peace of Mind with Fully Enabled M365 Security Features & Technical Support

Unlock the True Potential of M365 with LightHouse OSA

M365 Security Subscription offers numerous strong security features, while only a few
basic features are enabled by default. There needs to be more than this limited protection.

As per studies, ransomware attacks have increased by 300% over the last few years.

Moreover, 46% of all cyber breaches impact SMBs.

No doubt, M365 guarantees service uptime, but there is no backup service. So, despite being stored in the cloud, your data must be fully secured.

Hence SMBs must maximize M365 security, which is only possible with professional assistance.

This is where LightHouse OSA comes in.

Here’s how our team ensures you utilize M365 to the fullest!

1. Our experts help you enable every security feature for resilient data protection.
2. Our support team answers all your questions and resolves all the technical concerns that hold you back.

Ready to harness enterprise-grade security for your data, apps, and devices?

Experience Seamless Security & Exceptional Technical Support

Reduce the risk of unwanted deletion, prevent cyber attacks and eliminate potential breaches – all with the help of LightHouse OSA’s security and support subscription.

Industry-Leading Backup & Recovery

Accidental deletions are as damaging as cyber-attacks. But don’t fret! We provide enterprise-grade recovery solutions for your diverse M365 data, including OneDrive, Exchange, Sharepoint, Teams, etc. Our scheduled backups prevent deletions, ransomware, and other cyber risks.

Implementing Advanced Security Features

You are missing out on a lot if you only rely on the default security features of M365 without leveraging its advanced capabilities. Leave it to us! Our team enables cutting-edge M365 security features, providing next-level digital resilience to your valuable data.

Seamless 24/7 Support

Resolving the M365 issues alone can be challenging. However, expert assistance can make things easy. Our team addresses all your queries and concerns regarding technical issues. The team is accessible through various mediums, ensuring quick and efficient support.

Optional Windows Desktop Support

Windows desktop obstacles can consume lots of time and energy. We are here to help! Our experts are well-versed in the Windows desktop environment. Be it software installations or configuration challenges, we resolve all sorts of hurdles.

Don't Take Our Word; hear From Our Customers Instead

“I logged into Microsoft 365 Office as I do daily but found there were no menu links to the applications. I immediately sent an email to LightHouse OSA Microsoft 365 Security and Support Service. Within six minutes, they responded that there was nothing to worry about and Microsoft was already working on this issue. They also included a link to the Microsoft Twitter status feed applications. Eventually, Microsoft resolved the problem, and my menu was restored. Had I not had the service, I could have been down for hours.”

Extensive Scope of Support for Your Diverse Security Needs

Microsoft 365 Support	Essentials	Premium	Premium Plus	Ultimate
Support Coverage - Reactive User Support	US Business Hours Support (9 AM EST - 5 PM PST)	24*7	24*7	24*7
Support Mediums	Email Only	Email, Chat & Self Service	Phone, Email, Chat, Self Service	Phone, Email, Chat, Self Service
Dedicated DID Phone #	-	-	✓	✓
Post Sales Break-fix Support for Microsoft 365 (Admin Level)	✓	✓	✓	✓
Microsoft Escalations Management	✓	✓	✓	✓
Windows 10 OS Support Part of Microsoft365 (Excludes WVD)		✓	✓	✓
Supporting How to Issues (Admin & Basic Usage)			✓	✓
User & License Management			✓	✓
Office Installation Support				✓
Root Cause Analysis of Complex Problems				✓
Monthly Tenant Reports				✓
Third-party escalations (Per customer support contract)				✓
Third-party escalations (Per customer support contract)	Severity A: 1 hour Severity B: 2 hours Severity C: 4 hours	Severity A: 1 hour Severity B: 2 hours Severity C: 4 hours	Severity A: 1 hour Severity B: 2 hours Severity C: 4 hours	Severity A: 1 hour Severity B: 2 hours Severity C: 4 hours